Client:

MAX Transit – Birmingham Jefferson County Transit Authority

Challenge:

MAX Transit aimed to undergo a significant technology transformation to improve its digital presence and operational efficiency. The primary challenges were outdated technology infrastructure, the need for a more efficient intranet site, a refreshed website, and the development of a user-centric mobile app.

Solution:

Our consultancy approached this comprehensive project through several key phases:

• 1. Technology Transformation Assessment: Conducting a thorough analysis of the existing tech infrastructure to identify areas for improvement and modernization.
• 2. Strategic IT Support Placement: Identifying and positioning experienced IT professionals within the organization to ensure effective implementation and ongoing support of new technologies.
• 3. Tech Stack Revamp: Overhauling the existing technology stack to integrate more advanced, scalable, and secure solutions suited to the organization’s needs.
• 4. Intranet Site Development: Designing and developing a new intranet site with enhanced features for better internal communication and data management.
• 5. Website Refresh: Updating the website with a focus on UI/UX best practices, creating a more engaging and user-friendly interface for riders and stakeholders.
• 6. Mobile App Development: Conceptualizing and developing a mobile app aimed at improving the rider experience with features like real-time tracking, ticketing, and notifications.

Conclusion:

The comprehensive IT consultancy support provided to MAX Transit demonstrates our capability to lead extensive technology transformations. By revamping their digital infrastructure and introducing user-centric digital solutions, we helped MAX Transit advance towards a more connected, efficient, and rider-focused future.