Client:

Cape Cod 5 Bank

Challenge:

Cape Cod 5 Bank undertook an ambitious project to migrate its primary and backup data centers to the Amazon Web Services (AWS) cloud environment. This significant technological shift aimed to enhance the bank’s infrastructure and application efficiency through cloud computing. The primary challenge was to execute a seamless transition of critical banking infrastructure and applications to the cloud without disrupting ongoing bank operations. The project demanded meticulous planning, execution, and management of multiple workstreams to ensure data integrity, security, and uninterrupted service delivery.

Solution:

• 1. Effective Vendor Management: A strategic approach to managing relations with the nCino vendor was key. This involved regular communication, alignment of project goals, and collaborative problem-solving.
• 2. Cross-Functional Team Collaboration: Bringing together business and technical teams, the project ensured that all aspects of the LOS upgrade were covered comprehensively, from technical integration to meeting user requirements.
• 3. Structured Implementation Plan: The project was meticulously planned, with clear milestones, risk management strategies, and a focus on minimal disruption to ongoing operations. Regular progress reviews and adaptations kept the project on track.

Outcome:

– Streamlined Loan Origination Processes: With the nCino LOS platform in place, Fremont Bank experienced a more efficient, streamlined loan origination process, reducing processing times and improving customer experience.

– Enhanced Operational Integration: The new system integrated smoothly with existing bank infrastructure, improving data flow and operational efficiency.

– Strong Vendor Relationship: The project established a robust and effective partnership with nCino, setting a precedent for future technological collaborations.

Conclusion:

Fremont Bank’s successful implementation of the nCino LOS platform demonstrates their commitment to leveraging technology to enhance their commercial lending services. This case study exemplifies the importance of strategic planning, cross-functional teamwork, and strong vendor relationships in executing large-scale technology transformations in the banking industry.